Refund and Cancellation Policy

1. Paid Services Covered by This Policy

This policy applies to payments made for services such as:

• property listing packages;
• featured listings;
• premium listings;
• boosted or promoted listings;
• monthly or annual subscription packages;
• agent, landlord, seller, or developer packages;
• advertising space;
• lead-generation services;
• marketing or promotional services;
• any other digital product or service offered through HomeMapr.

2. General Refund Position

Because many HomeMapr services are digital, advertising-based, or activated immediately after purchase, payments may be non-refundable once the service has been activated, published, delivered, or made available.

This includes cases where:

• a property listing has been published;
• a featured or boosted listing has been activated and displayed;
• an advertising campaign has commenced or impressions have been delivered;
• a subscription period has commenced and platform access has been granted;
• digital content or lead-generation services have been delivered.

3. Eligible Refund Cases

HomeMapr will consider a refund or credit in the following circumstances:

• a duplicate payment was made in error;
• a service was not delivered as described due to a technical fault on HomeMapr's side;
• the service was cancelled by HomeMapr before activation;
• a subscription was charged after a verified cancellation request was submitted;
• the Consumer Protection Act 68 of 2008 otherwise requires a refund.

4. Cancellation of Subscriptions

If you have a recurring subscription with HomeMapr, you may cancel at any time through your account settings or by contacting us at billing@homemapr.com.

• Cancellation will take effect at the end of the current billing period.;
• You will not be charged for the following billing period after cancellation.;
• No partial refunds are issued for unused days in the current billing period.;
• Access to paid features will remain active until the end of the billing period.

5. Duplicate or Erroneous Payments

If you believe you have been charged incorrectly or a duplicate payment was processed, please contact us within 30 days of the transaction at billing@homemapr.com with your payment reference. We will investigate and process a refund if a billing error is confirmed.

6. Failed or Disputed Transactions

If a payment fails or is disputed through your bank or payment provider (i.e. a chargeback), HomeMapr reserves the right to:

• suspend or deactivate the associated service immediately;
• recover any outstanding amounts owed;
• charge an administration fee for processing a chargeback;
• block future purchases from the account pending resolution.

7. How to Request a Refund

To submit a refund request, please email us at billing@homemapr.com with the following information:

• your full name and registered email address;
• the payment amount and date;
• your payment reference or invoice number;
• the reason for your refund request.

8. Processing of Approved Refunds

Where a refund is approved, it will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider. HomeMapr is not responsible for delays caused by third-party payment processors.

9. Governing Law

This Refund and Cancellation Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

10. Contact Us

For refund enquiries or billing support, contact us: